Recently, I have grown weary of the Marriott TowneSuites Hotel here in Findlay, Ohio. The customer service is almost non-existant...you should keep a list of items sent out for dry cleaning because they come back one or two at a time, spread over a week (despite the same day service and charge). Mail addressed to you at this address does not always arrive. Visitors staying for long periods of time get billed once a week, and so far, none of those I have received has been correct on the firstt (or sometimes second) try. But the biggest no-no in hotel management is failing to repair a reported leak. I noticed the bathroom wall bulging out last week, and pushed on it. Turned out to be water trapped between the wall and the wall paper. A service call was made, and the repair consisted of a tech slicing open the bulging wallpaper and soaking up the residue. I must have asked 4 times if this was repaired as opposed to just drained from the wall - that there is a leak upstairs from me and it needed attention or this seepage would continue. Almost a week later, my bathroom ceiling started raining in the night. Wallpaper bulges appeared and multiplied, and there were actual drips from various spots in the ceiling. I talked to the front desk, again, about this problem. They assured me it would be addressed. When I returned after work, this is the 'repair'. Apparently the maintenance worker stuck his thumb or finger through the ceiling (it was soggy) to drain it. In several spots along the bathroom. Wallpaper was peeled off where the leaks had occurred. I went back downstairs to explain to the young desk clerk why this was unacceptable. Then, she explained that the upstairs tenant apparently was embarrassed to call for help - when his TOILET OVERFLOWED - repeatedly. I could not stop the gag reflex. I then told her again how unacceptable this was. But now I was in a situation. I have everything I own strewn throughout a hotel room - have been living out of a suitcase for a few months now. They were bulging when I got here, and I have since bought an outfit or two, so moving to another hotel would be a huge hassle. Plus, it was 8 degrees outside. And, I get frequent flier miles for the money sent here, and then I get frequent flier miles from my credit card. Those are very valuable to me. So, I explained how this was a safety and health hazard, and how amazed I am at this facility's apparent lack of concern for their structure or their guest's satisfaction - especialy when they are from one of the two big companies keeping this town economically alive. So, I got a new, bigger room. Maybe this week, the billing will be right, too.
